1.Shipment is for personal use but the delivery address is of my office / work address.

Answer-Please upload any one of the following documents as address proof. The address on this document should match with the delivery address. Also the name on this document should match with the Consignee name.

1. Employee Id Card
2. Offer Letter
3. Appointment Letter

2.Shipment is for personal use but the receiver name is of my organization where I am employed.

Answer-Please upload a letter issued by your organization on their letter head stating that the shipment is for your personal use and can be delivered at the company address. The delivery address should be mentioned on the letter and should be signed by authorized signatory along with company seal / stamp.

3.Consignee name on the shipment is my Nick / Pet / House name.

Answer-Consignee needs to provide Individual's ID and Address proof document along with an Affidavit which states that the Nick / Pet / House name and name as per KYC document is of the same individual. The affidavit should be notarized.

4.Consignee name on the shipment is post marriage but KYC documents are inbefore marriage name.

Answer-Please upload one Id and address proof document along with marriage certificate or affidavit which states that the name on shipment and name as per KYC documents is of the same individual. The affidavit should be notarized.